FAQ

In order for the synchronization to happen, a Bluetooth connection must be established between the smartphone and the smartwatch.

Try to restart the smartphones Bluetooth, making sure that some other connected Bluetooth device is not interfering. If this does not solve the problem, restart the smartwatch too.

Contact us if more support is required.

The heart rate sensors on our watches are very accurate, they are the most recent technology used in most premium smartwatches.

Despite this, we do not recommend using it for replacing professional measurements.

It can be used for reference only.

On the smartwatch itself, you'll find 10 dedicated spots that allows you to customize and select from a variety of sport modes.

By using the APP you can choose which sport modes to activate on the smartwatch.

Adding and changing watch faces is easy and free.

Open the APP and navigate to "Device -> Dial Center -> Online Dial" Then you can choose from more than 150 dials.

Once you select a dial it will also be downloaded on the smartwatch and can be switched directly from the watch the next time.

While tour watches boast an IP68 Waterproof rating, we advise against deliberate water immersion.

Particularly, using it in the shower is discouraged due to the potential for water temperature fluctuations and high-speed splashes.

For optimal durability, refrain from intentionally submerging the watch in water.

As you've undoubtedly observed, the smartwatch boasts an impressive and extended battery life. To ensure it continues to operate at its peak performance level, it's essential to follow some guidelines, as is the case with any device equipped with a lithium battery. Particularly, we strongly advise avoiding exposure to extreme temperatures, especially excessive heat.

Here are two crucial recommendations to safeguard your smartwatch's battery performance:

Temperature Sensitivity: It's crucial to steer clear of situations where the smartwatch is subjected to direct sunlight, especially when left inside a parked car. High temperatures in such environments can have a detrimental effect on the battery's performance and longevity.

Optimal Charging Habits: To maintain the battery's overall health, we recommend recharging it as soon as its capacity reaches around 20%. Lithium batteries tend to perform optimally when they are not frequently fully discharged. This practice ensures a longer lifespan and consistent performance over time.

By adhering to these prudent guidelines, you can extend the life of your smartwatch's battery and continue to enjoy its impressive capabilities without interruption. Your smartwatch is designed to accompany you through various activities, and taking these steps will help ensure that it remains a reliable companion for the long run.

The InfoWear App is designed to seamlessly synchronize with your smartwatch, allowing it to receive notifications from any app installed on your smartphone. In essence, we have the capability to forward any notification that appears in your smartphone's notification area directly to your smartwatch. To make this feature work for you, simply follow these steps within the InfoWear App

Launch the InfoWear App on your smartphone and navigate to the notification settings. Within the notification settings, you will find a list of installed apps on your phone. Here, you can select and enable the specific apps from which you'd like to receive notifications on your smartwatch.

With this customization in place, your smartwatch will keep you informed and connected by delivering notifications from your chosen apps, ensuring that you stay in the loop with ease and convenience.

As you've undoubtedly observed, the smartwatch boasts an impressive and extended battery life. To ensure it continues to operate at its peak performance level, it's essential to follow some guidelines, as is the case with any device equipped with a lithium battery. Particularly, we strongly advise avoiding exposure to extreme temperatures, especially excessive heat.

Here are two crucial recommendations to safeguard your smartwatch's battery performance:

Temperature Sensitivity: It's crucial to steer clear of situations where the smartwatch is subjected to direct sunlight, especially when left inside a parked car. High temperatures in such environments can have a detrimental effect on the battery's performance and longevity.

Optimal Charging Habits: To maintain the battery's overall health, we recommend recharging it as soon as its capacity reaches around 20%. Lithium batteries tend to perform optimally when they are not frequently fully discharged. This practice ensures a longer lifespan and consistent performance over time.

By adhering to these prudent guidelines, you can extend the life of your smartwatch's battery and continue to enjoy its impressive capabilities without interruption. Your smartwatch is designed to accompany you through various activities, and taking these steps will help ensure that it remains a reliable companion for the long run.

The current synchronization status is divided into three modes: automatic synchronization, manual synchronization, and real-time transmission.

Automatic synchronization
When the InfoWear App is turned on, it is automatically synchronized once, or when the InfoWear App is switched from the background to the foreground (the page is switched without synchronization). The data on the "Health" page of the InfoWear App is the last synchronized data. After the data changes, it will be automatically synchronized to the corresponding chart of the InfoWear App.

Manual synchronization
When the InfoWear App is on the "Health" homepage, users can pull down to refresh the synchronized data.

Real-time transmission
InfoWear App "Health" homepage and watch related setting items are in real-time synchronization status. After the watch data changes, it will be updated synchronously in the InfoWear App. The data on the "Health" page of the InfoWear App is the last synchronized data. After the data changes, it will be automatically synchronized to the corresponding chart of the InfoWear App.

If the weather information is not updated, please try to check the following settings:

1. Please make sure that InfoWear App has allowed the permission to obtain location information, and at the same time, the "Weather Synchronization" switch has been turned on in the InfoWear App "Device-Weather Settings".
2. Please make sure that the phone network connection is normal. InfoWear App generally obtains weather data once an hour. If your network environment is not good, it may also cause the weather information data to be refreshed in time.
3. Please ensure that the GPS function of the mobile phone is used normally. The indoor closed environment may fail to locate due to GPS failure, and thus cannot obtain the weather update. If this happens, please try to reconnect in an open area.
4. If the update is not possible under the WIFI environment, please try to use the mobile data network.
5. Please try to turn off the "Weather Push" switch on the InfoWear App "Device Details Page-Weather Settings" page and then turn it on again.

In order to better use the watch to control mobile phone music playback, please make sure when using:

1. The watch and the mobile phone are always connected, and the InfoWear App is required to keep running in the background
2. InfoWear App has opened notification read permission

Single blood oxygen measurement:
With your arms still, wear the watch tightly and keep the screen facing up. Short press the side button of the watch to enter the function list, and click "SpO2" to start a single SPO measurement.

Notes:
(1) In order to ensure the accuracy of the measurement, please wear the watch correctly, keep your arms flat, keep the watch screen up, the watch fits comfortably with the wrist skin, do not wear it on the wrist condyle, and then activate the blood oxygen saturation on the watch/watch Measure, keep your arm still during the whole measurement.
(2) Ensure that the sensor on the back of the watch/watch is clean, dry, and free of foreign objects.
(3) In low-temperature environments (such as high-altitude, winter and other low-temperature scenarios), you can remove the watch/watch, rub the part where the watch is worn to activate the blood circulation, and then wear the watch for measurement.
(4) Affected by external factors (excessive arm hair, tattoos, darker skin color, sagging arms, shaking arms, etc.), the measurement results may be inaccurate or out of value.
(5) In order to make the measurement result more accurate, it is recommended that you wear it for 3-5 minutes before measuring the blood oxygen saturation.
(6) The measurement results are for reference only, not as a basis for diagnosis and medical treatment.

When the touch slide is invalid, please press the button of the watch to light up the screen and check whether the watch is in the state of lock screen. If the screen is locked, press and hold the button until the unlock animation appears on the watch screen, and continue to hold the shortcut key until the screen is unlocked. If the watch is not locked and the screen still cannot support touch operations, please press and hold the watch button to force restart the watch.

1. Please confirm whether the function of raising the wrist to light up the screen has been turned on: In the setting function, the icon of raising the wrist to light up the screen is blue, indicating that it has been turned on. You can also check whether it is turned on in the InfoWear App device details. (Some devices cannot be viewed in the InfoWear App, please ignore)
2. Please check the setting of the effective time period for raising the wrist to turn on the screen, the watch only enables the function of raising the wrist to turn on the screen during the effective period.
3. Please keep the watch screen as far as possible towards your face when turning or raising your wrist.